Median cycle time
5 days informed → fixed
Closure rate
85% 44 marked Done
Duplicate / merged
4 rows merged into others
Velocity — items closed per week by Fixed Date
1 22/6
3 29/6
1 6/7
1 13/7
3 20/7
0 27/7
10 3/8
10 10/8
6 17/8
0 24/8
Priority mix by type
Bug 19
Feedback 31
Requirement 1
Support 1
HighMediumLow
Aging of open items
0–7 days 0 within SLA
8–14 days 0 watch
15–30 days 0 escalate to PMO
30+ days 8 needs decision